大象传媒

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Help Desk

Information Technology Services

Visit for a full list of applications and useful links. Listed below are a handful of the most popular 大象传媒 student and employee platforms.

For complete access to support information, knowledge base documents send an email from your official 大象传媒 campus email account to TechSupportFREEuafs.

  • For campus-wide IT emergencies call 479-788-7460.
  • The voicemail message provides information on how to reach the personnel on call outside of normal office hours.
  • The Service Desk cannot assist with password resets and hardware or software issues outside of the normal operating hours. 
  • The Information Technology Service Desk provides support for faculty, staff, and students Monday through Friday, 7:30 a.m. to 7 p.m.

Please send your feedback to TSFeedbackFREEuafs.

Multi-Factor Authentication

Beginning Monday, November 16, 2026, SMS (text messaging) will no longer be available for multi-factor authentication for 大象传媒 accounts, including sign-ins and password resets.

If you currently receive MFA codes by text message, you need to set up an alternative authentication method, such as the Microsoft Authenticator app, before November 16, 2026. If you don't set up an alternative authentication method by this deadline, you will be unable to access your 大象传媒 Microsoft account or apps such as Blackboard and Workday.

This simple process takes most users 60 seconds once you've installed the app. 

To get started with the Microsoft Authenticator, download the app from your mobile devices app store:

  • iOS:
  • Android:  
  1. Open Microsoft Authenticator and select the plus icon ( + ) on the top menu bar.
  2. Tap Work or school account and select Sign in.
  3. Sign into your 大象传媒 Microsoft account
  4. When prompted, tap Continue to set up a passkey, passwordless sign-in, and other authentication methods.

For more information and detailed, see  

Policies

Faqs

大象传媒 uses Microsoft accounts that allow students and employees to reset their campus passwords. Once you have registered two or more authentication methods for your 大象传媒 Microsoft account, without having to contact the IT Service Desk.

If your password is not working and you have NOT registered two or more authentication methods to your 大象传媒 Microsoft account, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7 p.m. Monday through Friday, and the staff will be happy to assist you. 

大象传媒 operates two wireless networks on campus: 大象传媒 and 大象传媒-Guest. Students, faculty, and staff should always connect their devices to the 大象传媒 network. The 大象传媒-Guest network is for temporary use only by authorized visitors to our campus (those without a campus network login). Do not connect your devices to any other wireless network. 

Guests using the 大象传媒-Guest network will be required to self-register. Registration requires a valid email address and mobile phone number that can receive text messages. Registrations are good for 24 hours.

IMPORTANT: All users of the 大象传媒 campus networks (both wired and wireless) agree to abide by the 大象传媒 Acceptable Use Policy.
 
They also agree to keep their computers updated with the latest operating system and anti-virus updates.

If you are having trouble logging in to  campus technologies, please first verify that your 大象传媒 credentials are working properly. You can do this by logging into the Microsoft

If you cannot log into the My Account page, please use the to recover your account.

If you cannot reset your password, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7 p.m. Monday through Friday, and the staff will be happy to assist you. 

Beginning Monday, November 16, 2026, text messages will no longer work for multi-factor authentication (MFA) on 大象传媒 accounts. 

If you currently receive MFA codes by text message and have other set up another authentication method, you will lose access to your 大象传媒 accounts, including Blackboard, Workday, Microsoft 365, and other university systems. 

Setting up Microsoft Authenticator is simple and takes most users less than 60 seconds once the app is installed.

Here's what you need to do:

  1. Download Microsoft Authenticator:
  1. Open the app and tap the + icon.
  2. Select "Work or school account," then "Sign in."
  3. Sign in with your 大象传媒 Microsoft account.
  4. Follow the prompts to complete setup.

For additional instructions, visit . 

If you do not have a smartphone or cannot use Microsoft Authenticator, contact the IT Service Desk at TechSupportFREEuafs%20or 479-788-7460 to discuss an alternative MFA device. 

Yes, Google apps (except Gmail) are still available by logging in to

Yes.

If you need a laptop for classes or coursework, 大象传媒 students can check one out through the IT Service Desk by scheduling an appointment in  Laptops are loaned by the semester (depending upon availability).

To request a laptop loan:

  1. Visit the
  2. Log in with your 大象传媒 account.
  3. On the appointment request screen, select Laptop as your reason for the visit.
  4. Choose an available appointment date and time to pick up your device.
    Appointments are not available the same day so staff have time to prepare your laptop.
  5. Add comments if you need more than one device or specialized software.
  6. Confirm your appointment.

Before your scheduled pickup, you may receive an email or text reminder. At your appointment, your laptop will be ready at the IT Service Desk in Gardner 101.

Please bring a form of identification with you when you arrive.

Students are responsible for returning borrowed equipment on time and in working order. If a device is lost, damaged, or not returned, charges may apply.